1. Your Right to Cancel
You may cancel your Swift WMS subscription at any time. We do not require you to call, email, or speak with a representative — cancellation is a self-serve action in the Stripe Customer Portal.
This policy reflects our commitment to the principles of the U.S. Federal Trade Commission's "Click-to-Cancel" rule and similar consumer-protection statutes (including California AB-390 and the New York automatic-renewal law): cancelling a subscription must be at least as easy as signing up for one.
2. How to Cancel
To cancel your subscription:
- Sign in to your Swift WMS account.
- Click Manage Billing in the in-app banner (or any link pointing to billing settings).
- You will be redirected to our secure billing portal, hosted by Stripe.
- Click Cancel subscription and confirm.
The entire process takes less than one minute and does not require contacting our support team.
3. When Cancellation Takes Effect
When you cancel, your subscription remains active until the end of your current billing period (the date through which you have already paid). You retain full access to Swift WMS until that date.
After the period ends, your access to the application is removed. You will not be charged again. Your tenant data is retained according to our data retention policy described in our Privacy Policy.
You may reactivate a cancelled subscription at any time before the period ends by clicking Renew subscription in the billing portal — no support contact required.
4. Refunds
Swift WMS does not offer prorated refunds for partial billing periods. Because cancellation continues your access through the end of the current period, you receive the full value of what you have already paid.
If you believe you were charged in error or have an unresolved billing concern, contact support@swiftwms.com and we will review your case in good faith.
5. Free Trial Cancellation
Trials are a 30-day trial of the plan our team quoted, set up by us rather than self-serve. We do not require a card to start. If you cancel during the trial, you are not billed. Access continues through the original trial end date, then ends.
If a payment method is later on file, cancel or update it in the Stripe Customer Portal the same way you cancel a paid subscription.
6. Updating Your Payment Method
The same billing portal that handles cancellation also lets you update your payment method, view invoices, and download receipts. Sign in to your account and click Manage Billing.
7. Questions
If you encounter any difficulty cancelling your subscription, please contact support@swiftwms.com and we will resolve the issue and process your cancellation directly.