Privacy Policy

1. Introduction

SwiftWMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our warehouse management system platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Company information (company name, industry, size)
• Billing and payment information
• Professional information (job title, department)

Usage Data

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage patterns and feature interactions
• Performance data and error reports

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our warehouse management platform
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service updates, security alerts, and administrative messages
• Analytics: To analyze usage patterns and improve our services
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Consent: When you have given us permission to share your information

Payment Processing

Subscription payments are processed by Stripe, Inc., our payment processor. When you provide payment information, it is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. We do not store full payment card numbers on our servers — Stripe tokenizes card data so that only a non-sensitive token reaches our systems. Some existing accounts may instead be billed through Square, Inc., our prior payment processor, subject to Square's privacy practices.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Self-serve subscription cancellation and payment method removal: At any time from your account, you may cancel your subscription or remove your payment method via the in-app billing portal. See our Cancellation Policy for details.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When your information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Each version carries the version number and effective date shown at the top of this page. We will notify you of any changes by publishing the new version here, and we encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: